Difference between revisions of "FAQ"

Revision as of 16:00, 30 December 2009

Common

what is the roadmap for the software?

At the moment we are working on these features: http://www.group-office.com/forum/viewtopic.php?f=7&t=4091 In the future we will focus on more CRM and project features.

How old is Group-Office?

Version 3.0 was released in the end of 2008. The first Group-Office was released in 2003: https://sourceforge.net/projects/group-office/files/

Where can I report a problem or bug?

If you think your problem is a bug in the software, report it at the Sourceforge bug tracker:

https://sourceforge.net/tracker/?group_id=76359&atid=547651

If you have a question or problem with your installation try the Group-Office forum:

http://www.group-office.com/forum/

Group-Office Professional server version license

What are the terms of Group-Office Professional?

http://www.group-office.com/data/License+agreement

Can I try the professional version?

Yes, you can create a free trial for 30 days here: http://www.group-office.com/Pricing+and+Sign+up

Can we freely modify source code of Group-Office Professional?

The licence allows you to modify the Open-Source part of Group-Office. So you can create your own modules for Group-Office Professional. You can't modify the Professional modules. The files are encrypted and can't be modified. To get started with creating modules look at this page: Creating a module

Can I upgrade a community installation with the Professional version?

Yes, this is very easy. You just have to replace all files and run install/index.php. The installer should report that everything is fine and you can continue with the upgrade process. After that you have to install the modules at: Start menu -> Modules -> Install

What are the differences between the Professional and the Community version

The Professional version comes with more powerful modules. You can find a comparison chart here:

http://www.group-office.com/Pricing%20and%20Sign%20up/Server+version

Does Group-Office support LDAP?

Group-Office supports LDAP user authentication out of the box but it can't modify LDAP entries. We made a custom interface for a customer once but it's not of common use yet. Contact us if you want us to customize this for you.

Read more about LDAP authentication here

Group-Office Professional hosting service

where are the machines physically located on which you host customers?

We host them in a datacenter in 's-Hertogenbosch, the Netherlands. They have 3 Gigabit lines from separate telecom providers. Everything is redundant and we have a 99,9% SLA.

What kind of uptime and data guarantee do you offer?

We garuantee 99.9% uptime. We make daily backups and keep them for 14 days.

What kind of support do you provide?

We provide e-mail and forum support. For technical issues we can also provide phone support.

Can I use my own domain instead of client.group-office.com?

Yes you can. You just have to update your DNS record to point to one of our servers.