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Difference between revisions of "Features"
From Group-Office Groupware and CRM Documentation
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*File templates for new documents | *File templates for new documents | ||
*Extendable with custom fields | *Extendable with custom fields | ||
+ | |||
+ | ==Tickets== | ||
+ | *Create tickets through web form | ||
+ | *Auto import tickets from IMAP mailbox | ||
+ | *Easy delegation of tickets | ||
+ | *Advanced ticket type permissions | ||
+ | *Extendable with custom fields | ||
+ | *E-mail templates for keeping customers up to date with the ticket status | ||
+ | *Keep track of support fees | ||
+ | |||
+ | ==Projects== | ||
+ | *Advanced time tracking | ||
+ | *Archive all related items with projects | ||
+ | *Project templates for different types of project items | ||
+ | *Extendable with custom fields | ||
+ | *Expenses | ||
+ | *Create invoices from projects | ||
+ | *Reporting tools | ||
+ | |||
+ | ==Billing== | ||
+ | *Create quotes,orders and invoices | ||
+ | *PDF and Open Document templates for quotes, orders and invoices | ||
+ | *Product catalog | ||
+ | *Various export and reporting options and custom exports | ||
+ | *MT940 bank import | ||
+ | *Extendable with custom fields | ||
+ | *Status history | ||
+ | *Automatic tasks and reminders | ||
+ | *Keep track of purchase invoices | ||
+ | *Recurring invoices |
Revision as of 09:58, 24 June 2013
Addressbook
- Full synchronization through ActiveSync, SyncML and CardDAV
- Address lists for newsletters and recipient selection
- Send large batch mails
- History of all projects, tickets, notes, e-mail through links
- E-mail conversations can be linked easily
- Document templates for MS Word and Open Document format
- Comments
- Store files at contacts or companies
- Separated company profile from contacts
- Export and import in vcard and CSV format
- Extendable with custom fields
Calendar
- Full synchronization through ActiveSync, SyncML and CalDAV
- Store files, projects, contacts etc. through links at appointments
- Create group views
- Schedule meetings
- Resource booking
- Supports scheduling with remote systems such as outlook, gmail etc.
- Sharing
- Export and import in icalendar format
- Extendable with custom fields
- Full synchronization through ActiveSync and IMAP
- User friendly webmail Ajax GUI.
- Setup multiple e-mail accounts though IMAP
- Share accounts and IMAP folders
- Advanced mail filtering and auto reply with Sieve.
- SMIME Signing and encryption
- Advanced e-mail templates
- Quick linking of mails to contacts, companies and projects
- Contact image
Tasks
- Full synchronization through ActiveSync, SyncML and CalDAV
- Easily add tasks to contacts, companies, projects etc.
- Share tasklists
- Extendable with custom fields
Notes
- Easily add notes to contacts, companies, projects etc.
- Password encryption
- Extendable with custom fields
Files
- Connect with WebDAV
- Folder sharing
- Local editing with the Group-Office Transfer Agent
- Thumbnail view
- Dropbox integration
- ownCloud integration
- Google docs integration
- Image viewer
- ZIP Compression and decompression
- File templates for new documents
- Extendable with custom fields
Tickets
- Create tickets through web form
- Auto import tickets from IMAP mailbox
- Easy delegation of tickets
- Advanced ticket type permissions
- Extendable with custom fields
- E-mail templates for keeping customers up to date with the ticket status
- Keep track of support fees
Projects
- Advanced time tracking
- Archive all related items with projects
- Project templates for different types of project items
- Extendable with custom fields
- Expenses
- Create invoices from projects
- Reporting tools
Billing
- Create quotes,orders and invoices
- PDF and Open Document templates for quotes, orders and invoices
- Product catalog
- Various export and reporting options and custom exports
- MT940 bank import
- Extendable with custom fields
- Status history
- Automatic tasks and reminders
- Keep track of purchase invoices
- Recurring invoices