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Difference between revisions of "Tickets"
From Group-Office Groupware and CRM Documentation
(New page: =Under construction= ===Customizing the create ticket page=== You can customize the create ticket page by copying the folder: <pre>modules/tickets/extern/template</pre> to a custom fol...) |
(→Customizing the create ticket page) |
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=Under construction= | =Under construction= | ||
| − | ===Customizing the create ticket page | + | ==Module permissions== |
| + | Only a member of the "Admins" user group can administrate this module. Users who have manage permissions can respond to, delegate and close tickets. Users with only "Use" permissions on the module can create tickets and view their own tickets only. | ||
| + | |||
| + | ==Customizing the create ticket page== | ||
You can customize the create ticket page by copying the folder: | You can customize the create ticket page by copying the folder: | ||
Revision as of 13:14, 10 August 2010
Under construction
Module permissions
Only a member of the "Admins" user group can administrate this module. Users who have manage permissions can respond to, delegate and close tickets. Users with only "Use" permissions on the module can create tickets and view their own tickets only.
Customizing the create ticket page
You can customize the create ticket page by copying the folder:
modules/tickets/extern/template
to a custom folder outside Group-Office.
then add the following line to config.php:
$config['tickets_template_path']="/path/to/custom/template/folder";
